Refund policy

We want you to be 100% in love with your purchase every time and if you aren’t we are here to help. You can reach us anytime via email storme@twentythree01.com.au

Returns – change of mind or incorrect fit

If you change your mind or the item does not suit or fit, we will offer you a store credit, but please note we do not offer refunds for these reasons.

Returning online orders:

For shipped orders, please email us storme@twentythree01.com.au within 3 days of your order being delivered, so that we can authorise your return. Once authorised you will be asked to post your goods back within 3 days. All return postage charges will be at your expense. Please choose a tracked service.

Returned items must be in original condition, unworn and with all tags and packaging attached. 

Store credits issued will be valid for 3 months, and not able to be used with any other sale discount, store credit or code. Normal shipping charges or free shipping thresholds apply to orders made with the store credit.  

Something is wrong with my order.

Oh no! Let us help. Our team meticulously check all items and orders prior to shipping. But if something has arrived to you damaged, faulty, or not as you expect – please email storme@twentythree01.com.au within 3 days. Please include photos, and any details which may help us resolve it for you as quickly as possible.

Please be sure to note these details:

We do not offer any returns on any sale items for change of mind or incorrect sizing. This includes any mid season or end of season sale codes, as well as the markdowns in our sale section. Please hit us up via the web chat if you need help with the sizing or selection prior to purchasing to be sure. 

We do not offer returns on any pre order items. These orders are considered final.

We do not offer to cancel or alter your order after checkout for any reason, that includes but not limited to - change of mind, fail to apply a code, incorrect details. Please look over everything carefully prior to confirming and checking out.

At times we may have multi buy offers. If you utilise one of these offers, any request to return qualifying items from the order, due to change of mind or incorrect sizing, you will forfeit the discount on all other items in the offer. The store credit issued will reflect this forfeit.

If we can help in anyway please contact us via email storme@twentythree01.com.au